Terms and conditions

Promosportsurfshop.com sells a wide range of clothing products (streetwear) and shoes. It specializes in the sale of technical products, clothing and accessories for snowboarding, skiing and winter sports in general but also surfing, skate and biking.

Indication of the supplier

The goods covered by these general conditions are offered for sale by Promosport Adventures s.a.s. di Pomero Enrico & C. with registered office in Turin (Italy) Piazza Borromini, 76, registered with the Turin Chamber of Commerce in the Business Register, VAT number IT06523040019 hereinafter referred to as the "Supplier".


The images of the products are intended for purely illustrative purposes. All prices entered on the site are inclusive of VAT. Prices are subject to promotional campaigns which may vary over time; the supplier therefore reserves the right to change prices without notice, and without guaranteeing any reimbursement for any discrepancies between the price of a product already purchased and that on the promosportsurfshop.com website. Particular attention is paid to the care of the packaging that is chosen and selected based on the type of product. Upon receipt of the merchandise, the customer must check the integrity of the packaging and sign the relative receipt. For more information, please refer to the "Shipping and returns" page.
The information relating to the products posted on the promosportsurfshop.com website is obtained from the information published by the manufacturers. The Supplier, therefore, reserves the right to modify / adapt the information of the products on sale, based on what will be communicated by the producers, even without any prior notice.

Terms of sale

Orders are accepted exclusively via the internet (online). At the end of the purchase procedure, the customer will receive a confirmation by e-mail with the relative "Order Code" number (which must always be mentioned in all communications). However, the order will be considered valid and accepted only after the "Confirmation of payment" sent to us by the Banking Institute, depending on the method chosen.
If an order exceeds the quantity existing in the warehouse, the Supplier, by email, will inform the Buyer consumer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if it intends to confirm the order. or less.
Prices and payments are expressed in Euros (€).


For payment by credit card, the Supplier uses the Axerve payment platform.

It is the leading online payment provider in the market. The customer, during the payment phase, can use his Paypal account or pay through the major credit cards (Visa, Maestro, Mastercard, Discover, Carta Aura, American Express).

Wire transfer
The Supplier accepts payments by bank transfer. The order will be processed upon actual receipt of payment.

The Supplier reserves the right to modify / integrate the payment methods offered even without any prior notice.

Right of withdrawal

Pursuant to Legislative Decree no.185 / 99, the consumer has the right to withdraw from the contract without penalty and without giving any explanation within 14 working days from the day he receives the products. There is no right of withdrawal from the contract when it comes to the supply of goods made to measure or clearly personalized (for color, size, fabric ...) or which, by their nature, cannot be returned or are liable to deteriorate or alter. quickly. The Right of Withdrawal is exercised by sending, within the deadline, a written communication by email to be sent to shop@promosportsurfshop.com.
The direct costs of returning the goods to the sender are charged to the consumer and the shipment is under his responsibility. If the right of withdrawal is exercised in accordance with the provisions set out so far, the Supplier is required to reimburse the sums paid by the customer. The refund will be made free of charge, in the shortest possible time and in any case only after receipt of the goods returned by the customer.

Limitation of Liability

The Supplier assumes no responsibility for disservices attributable to force majeure in the event that it fails to execute the order within the time stipulated in the contract.
The Supplier cannot be held liable to the Consumer Purchaser, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions connected to the use of the Internet outside of its own control or that of its subcontractors.
Furthermore, the Supplier will not be liable for damages, losses and costs suffered by the Consumer Buyer as a result of the non-execution of the contract for reasons not attributable to him, since the Consumer Buyer is only entitled to the full refund of the price paid and any charges. supported accessories.
The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, for the payment of the purchased products, if it proves that it has adopted all the possible precautions based on the best science and experience of the moment and based on ordinary diligence.
The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product, to an imperative legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, did not yet allow the product to be considered defective.